Privacy Policy

This Privacy Policy describes how MoonLabs, an independent app studio ("we", "us", or "our"), collects, uses, and protects your information when you use our websites and mobile applications (collectively, the "Services"). By using the Services, you agree to the practices described in this policy.

1. Information We Collect

Information you provide

• Account information — such as your name and email address when you create an account.
• Support communications — messages you send us through contact or support forms.
• Payment information — handled securely by the App Store or Google Play; we never see your full card details.

Information collected automatically

• Usage data — anonymized, aggregated information about how features are used to help us improve.
• Device information — device model, operating system version, and app version for diagnostics.
• Crash reports — technical logs that help us fix bugs (no personal content is included).

2. How We Use Your Information

• To provide, maintain, and improve our Services.
• To respond to your support requests and communicate with you.
• To process transactions and manage subscriptions.
• To detect, prevent, and address technical issues and abuse.
• To comply with legal obligations.

We do not sell your personal information, and we never use your content to train advertising profiles.

3. On-Device Processing

Wherever possible, our apps process your data directly on your device. For example, health and photo data stays on your device unless you explicitly choose to back it up or sync it.

4. Data Sharing & Third Parties

We only share information with trusted service providers who help us operate our Services (such as cloud hosting and analytics), and only to the extent necessary. These providers are bound by confidentiality obligations. We may also disclose information if required by law.

Third-party services we may use include: [e.g., Apple App Store, Google Play, your analytics provider, your email provider]. Each has its own privacy policy.

5. Cookies & Similar Technologies

Our website uses minimal cookies and local storage to remember your preferences (such as light/dark mode and cookie consent) and to understand aggregate traffic. You can control cookies through your browser settings.

6. Data Retention

We retain personal information only for as long as necessary to provide our Services and fulfill the purposes described in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Request a portable copy of your data.
• Withdraw consent at any time.

To exercise any of these rights, contact us at privacy@example.com. If you are in the EEA/UK (GDPR) or California (CCPA/CPRA), you have additional rights under those laws.

8. Children's Privacy

Our Services are not directed to children under 13 (or the relevant age in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us so we can delete it.

9. Security

We use industry-standard technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new version on this page and update the "Last updated" date above. Significant changes will be communicated through the app or by email.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@example.com
• Mail: MoonLabs, 123 Cloud Street, Suite 100, San Francisco, CA 94102